Refund Policy

Return & Refund Policy – ShopXenter.com

At ShopXenter.com, your satisfaction is our top priority. We aim to provide a smooth and transparent return process for all our customers. Please read our policy carefully before making a purchase.

1. Return Period

• You may request a return within 30 days from the date of delivery.

2. Eligibility for Return

To qualify for a return:

• The product must be unused, in its original packaging, and in the same condition as received.

• All tags, labels, and accessories must be intact.

3. Non-Returnable Conditions

We will not accept returns or issue refunds in the following cases:

• The product packaging is damaged, tampered with, or missing.

• The product has any physical damage, signs of use, or customer-induced defects.

• Items such as personal care, consumables, or customized products may not be eligible for return (as per product description).

4. Inspection Process

• Once we receive your returned product, it will undergo a full inspection by our quality team.

• Refunds or replacements will be processed only after successful inspection confirming the product’s eligibility.

5. Refund Timeline

• After approval, your refund will be initiated within 7–10 business days to your original payment method.

• In case of rejection (due to damage or ineligible condition), the product will be returned to you without refund.

6. Contact Us

For any return requests or support, please contact our customer service team at:

📞 Call or WhatsApp: +971529220298
📧 sales@shopxenter.com